What happens after an Idea is submitted?

When an idea is submitted--either by you through our Idea Form, or on your behalf by a ConexED team member--it enters our Customer Request Pipeline, where we track its progress through several stages of review and potential development.

Learn what each stage means below:

Stage	What It Means
Request Received	Your idea has been received and logged in our internal tracking system. No action is needed at this time
In Review – Ideas	Our Product Team is assessing your idea for clarity, feasibility, and potential impact.
Waiting on Customer Details	We need a bit more context before proceeding. A member of our team has reached out for clarification or examples. Action Required: Our team is waiting on your response before we can continue the review process. You can view our message and reply directly through the Customer Portal.
Reply Received	We’ve received your response and your idea will move to the proper stage once reviewed by our Product Team.
In Discovery	This idea is currently being explored by our product team. We’re gathering feedback and evaluating potential solutions to understand the best way to address it.
Planned for Future Development	This idea has been validated and added to our long-term roadmap. It’s planned for development in a future cycle.
Planned for Upcoming Development	This idea has been reviewed and approved for an upcoming development cycle. It’s planned to begin after current development efforts are complete, as part of a future release window.
Prioritized for Development	This idea has been prioritized for near-term development. It’s part of our active roadmap and will move into scheduling as soon as planning and resource availability allow.
Scheduled for Development	This idea has been scheduled for development and assigned to our engineering team. Work is expected to begin soon as part of our current delivery cycle.
Development in Progress	Our development team is actively working on this idea. It’s currently in progress and moving through build, testing, and quality review stages.
Idea Implemented	This idea has been implemented and is now live in production. Thank you for your feedback and helping us improve the product!
Closed	After careful review, this idea will not move forward. This may happen if it duplicates existing functionality, falls outside our current roadmap, or isn’t technically feasible at this time. Whenever possible, we’ll include the reason for closure.

How we decide which ideas move forward

Each idea is evaluated using three main criteria:

Criteria	What it means
Value & Reach	How many users or institutions are affected, and how often will they benefit?
Roadmap Alignment	Does this idea fit within ConexED’s goals and long-term vision?
Feasibility	Can it be realistically delivered with available resources and technology?

Please note: Not every idea can move forward immediately--or in some cases, at all. We believe transparency matters: if your idea isn’t selected for development, we’ll explain the reasoning.

Staying informed

You can check the status of your idea anytime through the Customer Portal. If your idea advances through the process, we’ll update its status and notify you along the way.

We appreciate your partnership and your role in helping shape the future of ConexED--one idea at a time.

What happens after an Idea is submitted?

Learn how we review, evaluate, and track your ideas--from submission to potential implementation.

How we decide which ideas move forward

Staying informed