Navigating the Scheduling Control Center

This article applies to the following role permissions: ConexED Administrator - Institution Administrator - Department Director

The Scheduling Control Center is only accessible to individuals assigned a role of Department Director, Institution Administrator, and ConexED Administrator. To access the Scheduling Control Center, navigate to the left panel and select the Scheduling tab, then click on Scheduling Control Center:

Opening the Scheduling Control Center provides access to a page with six tabs:

1. Master Scheduler
2. Schedule Exceptions
3. Reason Codes
4. Online Users
5. Email Templates
6. Reports

Master Scheduler

The Master Scheduler tool enables a ConexED Administrator, Institution Administrator or Department Director to access the office hours for group users. ConexED Administrators and Institution Administrators have access to add or edit all group users’ Office Hours. Depending on the group's settings, the ConexED Administrator or Institution Administrator may need to add themselves as an administrator to the group in order to make changes to the group's Office Hours. Department Directors have access to add or edit the office hours of group users in their assigned Department.

Schedule Exceptions

A Schedule Exception is like a Busy Event that affects an entire group. Meetings cannot be scheduled by students at the time of the exception for any faculty who are affected by the exception. Schedule Exceptions can exist on the level of a specific group, a whole department, a whole institution, or the entire integration.

Here you can create and view Schedule Exceptions that affect one or more of the institutions, departments, or groups that you administrate. If an exception can be seen but not edited, this means that the exception affects more groups than you have administrative power over.

Reason Codes

ConexED Administrators, Institution Administrators, and Department Directors create the master Reason Codes for all groups. Reason Code categories will have already been created by the ConexED Administrator via the Admin Panel. Reason Codes define meeting durations, inform staff members of the meeting's purpose (whether scheduled or unscheduled), and are utilized for reporting and filtering to isolate specific meeting data.

Online Users

The Online Users tab displays total active users as well as total users online today. This can be viewed in increments of 5 minutes, 30 minutes, or for the day.

Email Templates

These Email Templates correspond to the in-person locations added by the ConexED Administrators. Each default institution location has a customizable Email Template tailored to deliver the most pertinent information to students regarding attendance or access to their meetings. This template is available to all groups. Additional locations added at the group level will have their own email templates within the group settings.

Reports

ConexED Administrators, Institution Administrators, and Department Directors have 16 available reports in the Scheduling Control Center. Each report has filters for limiting the scope of the report to the institution, department, group, staff member, dates, and other criteria depending on the report. View the report on the page, copy and paste it, print it, or download it as a CSV file. Reports provide the specific data you need for student service operations, staffing, sharing achievements, or documenting needs with stakeholders. 

Additionally, ConexED Administrators have access to extra reports in the Scheduling Control Center that are not visible to Institution Administrators and Department Directors. These exclusive reports cover areas such as Duplicate Users, Incorrect SIS-ID, Kicked Meeting Users, SMS Opt-Out, Punch, and Attribute data.