This article applies to the following role permissions: ConexED Administrator - Director - Group Manager - Faculty/Staff
Send customized Multiple-Channel Notifications or Rich Text Emails to all students assigned to a selected Cohort through the CRM Messaging Center.
Select a Cohort and Send Notification to All
- Navigate to the CRM & Cohorts tab on the left side navigation bar
- Click on the Messaging Center dropdown and select Cohort Notifications
- Under the Search Filters section, select the Cohort Category, then the Cohort you want to send a Notification to, and click "Search" to return a list of students assigned to the selected Cohort
- Click the "Send Notification to All" button
Once you click "Send Notification to All", you can select the Notification Type from the popup
Send a Multi-Channel Notification to a selected Cohort
- From the Select Notification Type popup, click the "Multiple-Channel Notification" button
- Add a Notification Title, Message, select the Notification Type(s), choose if you want to Override Opt-Outs*, and choose if you want to send the notification at a later date
- Click the "Send Notification" button to send the Notification you created to all students in the selected Cohort
*When "Override Opt-Outs" is selected, students who have opted out of email or text notifications will still receive the notification
Send a Rich Email Text to a selected Cohort
- From the Select Notification Type popup, click the "Rich Email Text" button
- You will be redirected to the Send Email Notification Page where you can enter an Email Subject and Email Body
- Click the "Send Email" button to send the email you created to all students in the selected Cohort